A.

The Build tab contains the tools and options a course desginer would need in order to build or design a course. Under the Build tab, a course designer can, for example, upload files, add new tools (or components of tools), change tool or item properties or design the layout of a course.

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When course information of 2009-10 is available in August, you can apply to open 2009-10 courses at http://webct.cuhk.edu.hk:7080/webctapply.php .  You may apply for new courses to be used in 2009-10 and request us to copy the course content from old courses to the new courses.  If you have other concerns, please send to ITSC Helpdesk.

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A.

Yes, please send your request to ITSC Helpdesk with your name, computing ID, contact and most importantly the Course Code. WebCT will be open for application in August when course information of 2009-10 is available.  You may apply to open courses for 2009-10 by the time.

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1. Click "Check Browser" from the WebCT log in page.
2. Scroll down to find the Java Check session.
3. Click the link "Click here for more information on how to configure Java".
4. Click the "Java Get it now" icon to the download site.
5. Select "Accept License Agreement" then click "Windows Offine Installation, Multi-language" or "Windows Online Installation" under Windows Platform - J2SE(TM) Runtime Environment 5.0 Update 15.
6. Follow the instructions to download and install the Java Runtime Enviornment.

OR     You can download from here "J2SE Runtime Environment 5.0 Update 15"

View step-by-step demo

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1. Click 'Start' in Windows tool bar
2. Choose 'Settings' then 'Control Panel' or directly choose 'Control Panel'
3. Double click 'Add or Remove Programs' icon, a window will pop-up.
4. Select 'Java(TM) SE Runtime Environment 6' then click 'Remove'
5. Click 'Yes' to confirm removal of Java Environment 6. Wait until Java Environment 6 is removed and make sure you have installed J2SE Runtime Environment 5.0 which is supported by WebCT.

View step-by-step demo

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Use your Computing id and CWEM password to log in to WebCT:

• The username of WebCT is the same as your Computing id (e.g. s031234 or b987654)
  
  
• Your password is the same as your CWEM password. Whenever you change your CWEM password, the change will reflect on your WebCT password also.

Please refer the following web page to get the details of getting the Computer Account Application Reply Slip http://www.cuhk.edu.hk/itsc/onlineapp/accounts/reply.html

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Firstly, check with your course teacher/TA whether he/she is using WebCT for teaching. Some teachers may use other eLearning platform for teaching. 

If your course teacher uses WebCT for teaching, the course will be appear in your My Courses. Student accounts of WebCT courses will automatically be updated according to the course registration information at Registration & Examinations Section and Graduate School. Please check your course register records there.

If you add a course during the add/drop period, please wait until the add/drop result is announced. WebCT will update your record according to the add/drop results announcement schedule. If you are urgently required to access the WebCT course before the add/drop result release, please contact your course teacher or TA, they have the right to add you in the course.

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If you have problems logging onto WebCT here, please try accessing your WebCT courses using MyCUHK at http://www.cuhk.edu.hk/mycuhk.

If you got a blank page or your browser program terminated right after successful logon, you might not have Java plug-in (JRE) installed. Users must have Java plug-in installed with their computers before they could access their course websites on WebCT. Please refer to this FAQ for detailed instructions for installation.

If you have problems logging onto WebCT while over a Wi-Fi (SSID=CUHK) connection, please try accessing your WebCT courses using MyCUHK at http://www.cuhk.edu.hk/mycuhk. Or you can access through a VPN connection. Please refer to http://www.cuhk.edu.hk/itsc/network/vpn/vpn.html for instructions to set up a VPN connection.

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To make you convenient and easy to enroll students to your WebCT course, ITSC has designed a customized function "CU Enroll Student" and you can access it at your course Home Page. Under the "Teach" tab, click the button "CU Enroll Student", there are four ways to enroll students:

1. Enroll CUHK member (student with CUHK Computing ID)
2. Batch Enroll CUHK member (list of CUHK Computing ID in a text file)
3. Enroll non-CUHK member (username and password were assigned by teacher)
4. Refresh CUHK Student List

You can check the list of students in the "Grade Book" of your WebCT course.

If you couldn't find the customized button at your course Home Page, please check the following faq which will guide you to add back the customized buttons.

Q: I couldn't find the customized buttons at my course Home Page. How can I add them back?

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To make you convenient and easy to enroll designer/instructor/TA to your WebCT course, ITSC has designed a customized button "CU Enroll Deisgner " and you can access it at your course Home Page. Under the "Teach" tab, click the button "CU Enroll Designer ", there are three ways to enroll designer:

1. Enroll CUHK member (instructor/TA with CUHK Computing ID)
2. Batch Enroll CUHK member (list of CUHK Computing ID in one column in a text file)
3. Enroll non-CUHK member (username and password were assigned by teacher)

You can check the list of designers in the "Grade Book" of your WebCT course.

If you couldn't find the customized button at your course Home Page, please check the following faq which will guide you to add back the customized buttons.

Q: I couldn't find the customized buttons at my course Home Page. How can I add them back?

View step-by-step demo

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To add the customized buttons at your Home Page, please refer the steps below:

1. Go to the Home Page of the course you want to add the customized buttons.
2. Under the "Build" tab, click "Add Content Link" , there are four customized buttons:
   1. *CU Update Course Title
   2. *CU Enroll Designer
   3. *CU Enroll Student
   4. *CU Un-enroll
3. Select item i "*CU Update Course Title" then click the button "Create *CU Update Course Title", input the title as "CU Update Course Title" then "Save
4. The button was added to your Home Page, you can move it to other location by clicking the "ActionLinks" of the item.
5. Hide the customized buttons by selecting "Hide item" from the "ActionLinks" menu.
6. Repeat step 3 to add all buttons.

View step-by-step demo

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You can make online backup at the server, please refer the steps below:

1. Go to the Home Page of the course
2. Click "Manage Course" from the left menu
3. Select "Backup"
4. Click "Back up Course"

Course backup contain all the content that makes up your course. Your course data, from the time when the backup is created, can be restored at a future period by system administrator.

This course backup do not include students tracking data. If you want to include tracking data in your backup, you must convert the backup to a file. For more information, see Saving Backup as File.

View step-by-step demo

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Please refer the following steps to download your backup file:

1. Go to the Home Page of the course
2. Click "Manage Course" from the left menu
3. Select "Backup"
4. Choose the backup that you want to download, click the "Action link"
5. Choose "Save as a File" then choose "Class Files"
6. Click "OK"
7. Go to "Files Manager" to download the backup to your computer

The backup is an encrypted file with the extension .bak. This allows you to download the backup to your computer and save it to a storage medium of you choice. Please delete old bak files for these files occupied a large disk space in your course.

When saving a backup as a file, you can determine whether you want tracking data included. Tracking data allows users enrolled as Section Instructor and Teaching Assistant to run reports on Student activity in the course.

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Problems downloading files with filenames containing non-English characters have been reported. All users should avoid uploading files with filenames containing non-English characters (e.g. Chinese characters) to WebCT system. Affected WebCT areas/functions include: Assignment Submission, Course Content, File Manager, Forum attachments, etc.

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A.

WebCT will automatically perform a browser check to determine if a validated browser is being used. It is important to ensure your computer's browser, pop-ups and Java version is validated for all your course tools to work properly. The Browser Check will verify that your browser is compatible with WebCT. To get rid of the "Pop-up Blocker Check", you need to enable pop-ups windows for this site.

Steps:

1. If you are using Microsoft Internet Explorer
2. You should see a light yellow warning line underneath the menu at the top of your screen.
   "Pop-up blocked. To see this pop-up or additional options click here"
3. Click on that message
4. Another menu will appear, click on
   "Always allow pop-ups from this site"
5. To accept pop-up windows from WebCT site

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The system failed to upload your file onto WebCT (using the Java applet). Please select and upload your file one by one using the link "Click here to select files individually" to upload your file.

View step-by-step demo

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In WebCT, it does not support multiple windows open. You have to logout WebCT instead of closing the browser window or you have to clear the memory cache, history, cookies in the Browser (IE or Firefox).

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You need to install the CUHK Root Certificate in your web browser. For details, please refer to http://www.cuhk.edu.hk/ca/usage.html#root.

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You may submit any problems/suggestions you have for WebCT to ITSC Helpdesk.

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