4. FAQ and User Guides

4.1 What is the default homepage on CUHK Web Server?

4.2 Do I need to apply another Computing ID for maintaining website?

4.3 I updated the files onto the Production Server, but cannot see them on my browser!

4.4 Can I remote login the server?

4.5 Is there any maintenance schedule on www.cuhk.edu.hk?

4.1. What is the default homepage?

If a user does not type a specific file in the URL, a default HTML file (index.html or index.htm) will be returned. e.g. URL typed by the user: https://www.cuhk.edu.hk/mydept/ Default page, index.html, returned: https://www.cuhk.edu.hk/mydept/index.html If the file index.html could not be found, the returned page will then be index.htm https://www.cuhk.edu.hk/mydept/index.htm However, if both index.html and index.htm could not be found, below error message will be returned. Forbidden You don't have permission to access /announce/ on this server. Back to top of page

4.2. Do I need to apply another Computing ID for maintaining website?

After granting with access right through your chief web admin, you can use your computing ID and OnePass password to maintain your website. Back to top of page

4.3. I updated the files onto the Production Server, but cannot see them on my browser!

First, remember to "Reload" your page. It might be better to restart your browser sometimes. After you clicked "Update this URL now", your browser would show all the files that are copied to the Prodcution Server. Only modified files will be copied. If your intended file is not on the list, check if it is under the URL you typed above. If not, type the correct URL and try again. If there are error, please copy the message and contact ITSC Service Desk. Back to top of page

4.4. Can I remote login the server?

You can only use file transfer program (FTP) to access the server. Back to top of page

4.5. Is there any maintenance schedule on CUHK Web Server?

Yes, routine system maintenance will be carried out about every 4 weeks on Wednesday afternoon to Thursday morning. During the maintenance period, you will not be able to upload/download files. You can check the maintenance schedule at https://www.itsc.cuhk.edu.hk/service-status. Back to top of page