4. FAQ and User Guides

4.1 What is the default homepage on CUHK Web Server?

4.2 Do i need to apply another Computing ID for maintaining website?

4.3 I FTPed the new files onto the Staging Server, but cannot see them on my browser! or Still see the old files on my browser

4.4 I updated the files onto the Production Server, but cannot see them on my browser!

4.5 Can I remote login the server?

4.6 Is there any maintenance schedule on www.cuhk.edu.hk?

4.7 User Guides

1. What is the default homepage?

If a user does not type a specific file in the URL, a default HTML file (index.html or index.htm) will be returned. e.g. URL typed by the user: http://www.cuhk.edu.hk/mydept/ Default page, index.html, returned: http://www.cuhk.edu.hk/mydept/index.html If the file index.html could not be found, the returned page will then be index.htm http://www.cuhk.edu.hk/mydept/index.htm However, if both index.html and index.htm could not be found, below error message will be returned. Forbidden You don't have permission to access /announce/ on this server. Back to top of page

2. Do i need to apply another Computing ID for maintaining website?

Normally, you don't have to apply for a CWEM account because you should already have one. You can check with ITSC for your Computing ID and password details. Since the CWEM account is your personal account, you must not share it with other staff or students. And you can change your CWEM password freely at http://accounts.itsc.cuhk.edu.hk/resetpasswd/. For more details on the CWEM system and Computing ID, please check http://www.cuhk.edu.hk/itsc/network/app/email/index.html. Back to top of page

3. I FTPed the new files onto the Staging Server, but cannot see them on my browser! or Still see the old files on my browser

Make sure that you are browsing at port 88. The URL should look like: http://www.cuhk.edu.hk:88/yourdept/yourdir/yourfile.html Sometimes, after a few clicks, you might found that your current URL is at http://www.cuhk.edu.hk/. This means that you have used absolute links, instead of relative ones. Absolute links have the host name and port hardcoded, like: You should use relative links so that your browser will not 'jump out' from the staging server, like: If you found that an image within a HTML file is not updated, it might be the same problem: You should change it to something like: Back to top of page

4. I updated the files onto the Production Server, but cannot see them on my browser!

First, remember to "Reload" your page. It might be better to restart your browser sometimes. After you clicked "Update this URL now", your browser would show all the files that are copied to the Prodcution Server. Only modified files will be copied. If your intended file is not on the list, check if it is under the URL you typed above. If not, type the correct URL and try again. If there are error, please copy the message and contact ITSC Electronic HelpDesk. However, the following kind of warning is alright: /uhs: Warning: remote mode 755 != local mode 775 Back to top of page

5. Can I remote login the server?

You can only use file transfer program (FTP) to access the server. Back to top of page

6. Is there any maintenance schedule on CUHK Web Server?

Yes, routine system maintenance will be carried out about every 4 weeks on Wednesday afternoon to Thursday morning. During the maintenance period, you will not be able to upload/download files. You can check the maintenance schedule at http://www.cuhk.edu.hk/itsc/sys_ava/maint.html. Back to top of page

7. User Guides

To be published. Back to top of page