Professor Michael D. Johnson is Dean and E.M. Statler Professor, School of the Hotel Administration of Cornell University.
Professor Johnson received a PhD and MBA from the University of Chicago and a BS with honors from the University of Wisconsin.
Prior to joining Cornell University, Professor Johnson had spent 24 years at the University of Michigan, where he was the D. Maynard Phelps Collegiate Professor of Business Administration and Professor of Marketing at the Stephen M. Ross School of Business. Founded in 1922, Cornell University´s School of Hotel Administration offered the first collegiate programme in hospitality management in the US. Today it is regarded as the global leader in its field.
Among his accomplishments, Professor Johnson has overseen a new branding initiative for the School, with a focus on Hospitality Leadership Through Learning. He has also led the development of the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship. The institute was made possible by a $15 million gift from the Pillsburys, the largest single gift in the history of the school and one of the largest ever in hospitality education. Additionally, Professor Johnson is working with the school´s real estate faculty to build the Center for Hospitality Real Estate Studies, which will showcase faculty expertise in the real estate and finance fields.
Professor Johnson has also consulted for a diverse range of companies and public agencies, including Promus Hotels, Northwest Airlines, the National Association of Conveniences Stores, Dell Corporation, Dow Chemical, Schering Pharmaceutical and Volvo. His consulting work focuses on marketing strategy, services management, services excellence, customer portfolio management, new service development, customer satisfaction measurement and relationship management. |