Consultation Hotline Services
The Consultation Hotline, which is staffed by the User Services Section, has focused on improving its service. The primary function of the hotline is to handle urgent requests and to prioritize them according to urgency.

The hotline operates from 9 a.m. to 1.p.m. and 2 p.m. to 5 p.m. from Monday to Friday, and 9 a.m. to 12:30 p.m on Saturday. You are welcome to call us at 2609-8845 for any enquiries about the use of our services and facilities. Our professional staff will be ready during that time to answer your enquiries.

If the Hotline is busy, you can leave a voice message and we will call you back. However, due to limited manpower, voice messages will not be handled immediately. We will try our best to handle your message within three working days.

Besides the Consultation Hotline, you can contact ITSC through the User Services Section using other channels. One channel is the Electronic HelpDesk http://helpdesk.itsc.cuhk.edu.hk, which has been operating for several years. Each year we process thousands of requests and enquiries submitted through e-mail. This has been an effective channel for requests and enquiries that are not urgent or not in need of immediate attention. As a matter of fact, the average response time of the Electronic HelpDesk is only 1-2 days.

Another channel is the ITSC web site http://www.cuhk.edu.hk/itsc which contains a lot of information about the services and facilities provided by the ITSC. The content is updated on a regular basis to reflect changes. In many cases, solutions for an enquiry or a problem can be found within the web pages.

Virus Protection in DataLocker
When you are working in the User Area, you can store your data files in the DataLocker (your network storage on ITSC PC LAN). To maintain a virus-free computing environment in the User Area, ServerProtect and OfficeScan (virus scanner programmes) have been installed in the ITSC PC LAN servers and the desktop computer respectively. ServerProtect scans the files residing on Datalocker and the application server while OfficeScan scans local drives (e.g. C:, D:, A:) . Because the functions of file scanning and cleaning are totally automatic, human scanning is not involved (i.e. your files will not be scanned or opened for inspection by a person).

If your files are infected by a virus, they will first be cleaned by a virus scanner. However, if the virus file cannot be cleaned with the available tools, we will remove these files from the server due to security concerns. Thus, please always use a virus scanner to scan your files before saving them in the Datalocker. Being a University member, you can download a copy of PC-Cillin to your computer to scan and safeguard your files.

Details can be found at http://www.cuhk.edu.hk/itsc/compenv/userarea/datalocker

E-mail Scams
What should you do if you receive e-mail messages promising lots of money?

1. Trust them as much (or as little) as you would if an unknown person approached you on the street, and tried to talk you into buying gold rings, London gold, a modelling agency, wonderful electronic gadgets or drugs.


2. If you don't have time to find out who they are and investigate the situation , just delete the email to end the trouble.


3. If you have time and want to help the community to get rid of these con artists, use a smart e-mail analyser (e.g. www.spamcop.net) to find out who sent the message to you, and then complain accordingly. Do not trust the "From:" or "Sender:" info. Most likely, it is forged to frustrate those who try to catch them.
4. You can also report these con artists to the police, who are well aware of e-mail crimes.


5. Talk to your friends to warn them about the scams.