The ITSC High-performance Support Team is ready to provide consultations on the use of the Sun Fire 6800 and on the installation and customization of user programs in the system. In addition, we will organize a series of seminars and workshops on high-performance computing in November. The schedule and other details will be announced later through the ITSC Digest.

Please refer to http://www.cuhk.edu.hk/itsc/compenv/research-computing for the details of this supercomputer.

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Microsoft Campus Agreement Renewal

The Microsoft Campus Agreement has been renewed for the University. All University departments are authorized to use the software covered by the new Microsoft Campus Agreement for the year 2003-2004.

The Campus Agreement also gives the University the right during the agreement to run the above software on all the institution-owned PCs in our institution. Under the Work at Home Use Rights, faculty and staff members also have the right to run one copy of the software, for school-related purposes only, on a home PC, either a laptop or desktop, that they own or lease. Please visit http://www.cuhk.edu.hk/itsc/compenv/license/ms.html for the programme details.

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E-mail Consultation Service Replaced by a Web-based HelpDesk System

The web-based HelpDesk System has several advantages over the current e-mail consultation service in enabling you to

• Get answer and solutions to many frequently asked questions
• Submit your problems/requests to ITSC Support Staff;
• Trace all your problems/requests submission history and status

Besides, our support staff will continue responding to your requests within 24 hours. And all unsolved and un-answered requests will be tracked to ensure no your requests will be lost.

Please visit the ITSC Electronic HelpDesk System (http://helpdesk.itsc.cuhk.edu.hk) for the information details.

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• 46 lines will be allocated to e-Course Registration
• 92 lines will be assigned to 29330800.

In order to minimize the impact of the arrangement on you, we have revised the dialup quota scheme of August as follows,

• E increase the staff weekly dialup quota to 2800 units
• increase the student weekly dialup quota to 5000 units. And
• halving the charging rate of 29328000 (express line)
  

Please refer to http://www.cuhk.edu.hk/itsc/network/dialup/quota/quota-summer.html for more details of the new scheme.

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Closing of User Area (Room 127-133 Pi Chiu Building) Until August 31

The User Area at Room 127-133 of Pi Ch¡¦iu Building has been closed for renovation until August 31. During this period, please use the User Area at Room 103 of Wong Foo Yuan Building.

In the Wong Foo Yuan Building User Area, you can still find high-end computers and advanced laser printing services. In addition, our duty-consultant is always available to answer your enquiries during opening hours.

Opening hours:
Mon-Fri from 9am ¡V 5pm and
Sat from 9am ¡V12:30pm (except public holidays and Sundays)

For any enquiries, please contact ITSC Electronic HelpDesk at http://helpdesk.itsc.cuhk.edu.hk

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Certificate Course in Information Technology Essentials (August 2003)

The ITSC is going to conduct the "Certificate Course in Information Technology Essentials" for staff of the University in August 2003. Composed of six modules, viz. (a) the Internet and its applications, (b) Web-based teaching, (c) the smart card and its applications, (d) enterprise computing, (e) document management, and (f) information security, the Course is part of a training initiative to help develop the IT competence of administrative and support staff. Featuring both face-to-face sessions and web-based tutorials, the Course will be delivered by experienced Computer Officers of ITSC.

Application is open to all administrative and support staff on a first come, first served basis. The fee of the Course is $500 and course participants will be awarded a certificate after passing an assessment examination at the completion of the Course. With a validity period of two years, the certificate will be recognized by the University as equivalent to passing the IT test for EO/EA promotion assessment. For detailed information and enrolment, please refer to the ITSC Training Page at http://www.cuhk.edu.hk/itsc/training/.

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