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Issue 38, August 14 2003.
To reduce spam (or mass unsolicited e-mail) going to our @cuhk.edu.hk mailboxes, the ITSC has just launched a Spam Filtering Service for all CWEM users. Incoming e-mail to our @cuhk.edu.hk mailboxes will have its IP address matched against worldwide spam blacklists, and if it matches, will be processed according to the option our users choose in their CWEM configuration: http://www.cuhk.edu.hk/itsc/directory/modify.html. Currently, users can choose among the options "label", "folder" and "reject". a. The "label" option The spam filter option defaults to "label," which means a special label will be inserted into the headers of a suspected spam message. This allows a user to program their e-mail client (e.g. Netscape, Eudora) to look for specific labels, and delete or file away their mail accordingly. b. The "folder" option For instance, Outlook Express users may want to change the option to "folder," which assumes that the final mail destination is mailserv.cuhk.edu.hk and automatically files suspected spam away into a new "spam" folder in the user's mailserv account. The user, after examining the contents of the "spam" folder, can then choose to delete the contents via IMAP or webmail. c. The "reject" option Users who have gained confidence in our spam filter may choose the "reject" option; our mail servers will then reject suspected spam immediately, so it never reaches the user. Details of this new service is at http://www.cuhk.edu.hk/itsc/network/app/email/spam.html top
Question: I received an e-mail sent from admin@cuhk.edu.hk
and the e-mail said "My e-mail address will be expiring". What should I do? Answer: This message is not sent from the ITSC
or CUHK. Your e-mail address should still be working. You got this message most probably because your e-mail address was found in
the Outlook Address Book of a computer that has been infected by the computer
worm WORM_MIMAIL. If you suspected that your computer might have been infected
by this virus, please check
http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=WORM_MIMAIL.A
for the instructions for removing this computer worm. As always, please install a virus scanner on your computer - both at work and
at home. Be sure to set real time scanning on all file extensions and update new
virus pattern files frequently . The virus scanner PC-cillin is a site-license
program (http://www.cuhk.edu.hk/avcentre)
available free for CU staff and students
To continue improving our consultation services and to provide you with prompt replies, we have enhanced our web-based Electronic HelpDesk System at http://helpdesk.itsc.cuhk.edu.hk. In this system, you can
We have stopped the support for problems/requests sent to xxx-help mailboxes because the web-based system has many advantages over the xxx-help mailbox consultation service. For example, you can always read our reply to all your submitted problems/requests by logging in to the system. And you don't have to save a copy of the solution in your mailbox. Therefore, if you have similar problems/requests again, you can easily get the answer by referring to the system without searching all your mailboxes. Please visit http://helpdesk.itsc.cuhk.edu.hk and leave us your comments on this system. 
CUHK Notebook Ownership Program 2003
With joint efforts of the University Student Union; the Student Unions of Chung Chi College, New Asia College, United College and Shaw College; the Business Office and ITSC, a special purchase program for notebook computers has been finalized through a tender exercise. The University has selected Samsung notebooks and awarded the tender to PCCW Ltd. This program aims at encouraging students and staff to fully exploit the teaching and learning resources being deployed by the University and to develop their competence in IT. The program offers several models of Samsung notebooks with substantial discounts. This offer is applicable for all CUHK students and staff with valid Student ID or Staff ID cards. Both students and staff can enjoy a 12-month instalment plan using dedicated credit cards. Please find the Program details and update at http://www.cuhk.edu.hk/price/special.
To help our new students
become familiar with our services, we will hold a number of workshop sessions of
"ITSC Orientation Programme 2003" and "Getting Connected @ CUHK" between Aug 25
and Sep 6. In the "ITSC Orientation Programme 2003" workshop, you will learn about the
services being provided in the User Areas, the use of the e-mail system and
newsgroup service, and basic knowledge about the campus network infrastructure.
For the "Getting Connected @ CUHK" workshop, you will be taught techniques and
tips for effectively connecting your computers to the campus network and the
Internet. You are also welcome to bring your notebook computers for these
practical sessions. Enrollment is required due to the limited number of seats provided. Seats are
reserved on a first-come-first-served basis. Registration can be made online at
http://www.cuhk.edu.hk/itsc/training
starting from Aug 14.
A. Pi Chiu Building
B. Wong Foo Yuan Building
You are welcome to use the computing facilities equipped in these areas. Consultant-on-duty will also be available during Mon-Fri 9am-1pm 2pm-5pm Sat 9am-12:30pm The arrangement can also be found at http://www.cuhk.edu.hk/itsc/about/opening.html. For any enquiries, please contact ITSC through web-based submission at https://helpdesk.itsc.cuhk.edu.hk/group/pclan-help |
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