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As part of a continuing effort to fight against computer viruses spread through e-mail, ITSC has installed an anti-virus package, InterScan VirusWall from TrendMicro (the developer of OfficeScan and PC Cillin), in the CWEM. Now, any message containing a suspected virus will be rejected; that is, it will not be delivered to users' mailboxes in CWEM. When a message is rejected, both the sender and receiver will receive a message sent by CWEM Virus Scanner (abuse@cuhk.edu.hk) . This message specifies the name, or subject line, of the rejected attachment. In general, only the attachment will be rejected and the content will be sent to a receiver's mailbox as usual. The functions of message scanning and rejection are totally automatic, thus human scanning is not involved, i.e. users' e-mails will not be scanned or opened for inspection by a person.

Please note, however, this does not mean that CWEM is free from viruses. We still encourage you to take the following measures to protect your computer.

  1. Install a virus scanner for your computer - at work and at home. PC-cillin 2000 is a site-license program available free for CU staff and students
  2. Set real time scanning on all file extensions.
  3. Update new virus pattern files frequently and never open files without scanning them.
  4. Do not install more than one virus scanner on your computer

Below are sample messages about rejected attachments.

Message to the sender :
From: CWEM Virus Scanner (abuse@cuhk.edu.hk)
Subject: Virus Alert

Dear SL:

The CWEM Virus Scanner received a virus email with your name as the sender to tyche@cuhk.edu.hk. In order to stop the virus from spreading, the email is sent but with the virus removed.

We understand that some worms/viruses use a false identity, so there is a chance you did not really sent the email. In this case, please accept our sincere apology and disregard this message.

However, if you did send the message then your computer might have been infected by virus. In this case, please install a virus scanner in your PC and then scan and remove the virus. If you are a student or staff of the Chinese University of Hong Kong, please take note that the University has licensed an antivirus scanner for all staff and students. Please check the CU Antivirus Centre at http://www.cuhk.edu.hk/avcentre for more information.

This message is automatically generated by the CWEM Virus Scanner when a virus file is detected. Only the infected file is removed and no further action is taken. During the scanning process, human inspection is not involved.

For any enquiries, please send to abuse@cuhk.edu.hk

ITSC,CUHK

Message to the receiver :
From: CWEM Virus Scanner (abuse@cuhk.edu.hk)
Subject: Virus Alert

Dear TYChe:

SL has sent you a mail message (on Mar 6) with an attachment (File: hello) contains virus. In order to protect you and stop the virus from spreading, the CWEM Virus Scanner has removed the virus. Attached please find the content of the mail message.

Please beware that some worms/viruses use a false identity, so there is a chance that SL did not really sent the email. Still, we shall notify them shortly, just in case they are really infected.

The CWEM Virus Scanner blocks virus attached with e-mail from delivering to your mailbox. It does not block virus from entering your PC through other means, therefore, you are recommended to protect your PC by installing a virus scanner. If you are a student or staff of the Chinese University of Hong Kong, please take note that the University has licensed an antivirus scanner for all staff and students. Please check the CU Antivirus Centre at http://www.cuhk.edu.hk/avcentre for more information.

This message is automatically generated by the CWEM Virus Scanner when a virus file is detected. Only the infected file is removed and no further action is taken. During the scanning process, human inspection is not involved.

For any enquiries, please send to abuse@cuhk.edu.hk

ITSC,CUHK

Need Help?
For comments and enquiries about this service, please write to the ITSC Electronic HelpDesk at
http://helpdesk.itsc.cuhk.edu.hk