1. Overview of Self-Service Printing, Photocopying and Scanning
2. Configuring Self-Service Printing

2.1 Software Download
2.2 Installation Procedures
2.3 Configuration
2.4 Charging

3. Using Self-Service Printing

3.1 Where can you print
3.2 Send Print Jobs to Print Station
3.3 Pick up your Print Job

4. FAQ

1. Overview of Self-Service Printing, Photocopying and Scanning

Self-Service Printing

Self-Service Printing is available for all CUHK students, staff and visiting guests. This service enables you to send print jobs, via the campus network, from your own computer to the Self-Service Print Stations located at ITSC User Area (1/F, Pi Chiu Building) and WMY Learning Commons (6/F, Wu Ho Man Yuen Building) with more convenience.

To use the service, install the required printer software from this webpage. Next, send a print job to the self-service print queue. Finally, get your print job from the self-service print station. Printing will be charged by using Octopus. It is expected to have more print stations in the campus as more department / unit / college deploys the solution.

Photocopying

In addition to printing service, the self-service print stations at Pi Ch'iu User Area and WMY Learning Commons also provide photocopying service. Charging is the same as printing service. When using the service, please observe ITSC Policies and Guildlines on copyright infringement.

Scanning

You can use Scan to E-mail service with the self-service print stations at Pi Ch'iu User Area and WMY Learning Commons to obtain the scanned image via e-mail. During the trial period, the service is free of charge. However, while using this service, please mind the file size of the scanned image and your mailbox quota in order to avoid data loss during file transmissions. When using the service, please observe ITSC Policies and Guildlines on copyright infringement.

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This service is available for 32-bit versions of Windows XP, Windows Vista, Windows 7 and Windows 8, 64-bit versions of Windows Vista, Windows 7 and Windows 8. Download the required printer driver and follow the instructions to install and configure your computer to use Self-Service Printing.

2.1 Software Download

Reminder: Windows users must download and use the Printer driver provided below.

2.2 Installation Procedures

2.3 Configuration

In Windows, the default settings of the Self-Service Print Station are: Black & White, Duplex and A4 size. Users can further change the settings.

2.4 Charging

Remarks:

• Above is the charge per sheet of paper.
• During the trial period, Scan to E-mail service is free of charge.
• A3 printing and photocopying are only available in the Self-Service Print Stations in WMY Learning Commons.

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3. Using the Self-Service Print Stations

3.1 Where can you print

The Self-Service Printing enables printing anywhere on the campus network such as from:

Location	Connection via
Hostel	ResNet
CUHK Wireless LAN covered area	Wi-Fi SSID: - CUHKa - CUHK - CUGuest* - eduroam - Universities WiFi

* Pi Ch'iu User Area and WMY Learning Commons open 24 hours daily and are exclusive to University staff and students.

3.2 Send Print Jobs to Print Station

Once you have installed the required printer driver and finished configuring your computer, you will be able to send print jobs to the Self-Service Printing Stations located at ITSC User Area (1/F, Pi Chiu Building) and WMY Learning Commons (6/F, Wu Ho Man Yuen Building). After that, within 4 hours, just go to the Print Station and pay by Octopus to release your print jobs.

Note to Wifi SSID=CUGuest users: Pi Ch'iu User Area and WMY Learning Commons are exclusive to University staff and students.

Operating System	Guide on Sending Print Jobs to Print Station
	Pi Chiu - Self-Service Print Station 1	WMY LC - Self-Service Print Station 1 & 2
Windows	click here	click here
Macintosh	click here	click here

3.3 Pick up your Print Job

• Pi Chiu - Self-Service Print Station 1
• WMY LC - Self-Service Print Station 1 & 2

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4. FAQ

4.1 What is Self-Service Printing?
4.2 How does Self-Service Printing benefit me?
4.3 How does Self-Service Printing work?
4.4 Who can use Self-Service Printing?
4.5 Where can I get the printer driver of the Self-Service Printing?
4.6 What system requirements does my computer need to meet?
4.7 Where can I find information about installing, configuring, and using Self-Service Printing?
4.8 Where is the Self-Service print station physically located?
4.9 How can improve the download speed to get the printer drivers in
IE8?
4.10 Is there any suggestion to fix the improper printout of PDF file
when sending print jobs from Windows?

 

4.1 What is Self-Service Printing?

Self-Service Printing lets you send print jobs from the campus network, including CUHK Wi-Fi network and ResNet in hostel, to Self-Service print stations located at User Area, 1/F, Pi Chiu Building and WMY Learning Commons, 6/F, Wu Ho Man Yuen Building. Printing will be charged by using Octopus.

4.2 How does Self-Service Printing benefit me?

Self-Service Printing gives you the ability to send jobs to printers via the campus network, including CUHK Wi-Fi network and ResNet in hostel. You no longer have to bring the file you want to print to any computer lab. You can print your documents directly from your personal computer.

4.3 How does Self-Service Printing work?

You install the printer driver of the Self-Service Printing on your computer. Then, you can print to that print station from any applications in your computer. After sending the print job, go to the print station to release your print job using Octopus for payment. Your print-out will stay in the print station for 4 hours. Uncollected print-out will be removed after that period of time.

4.4 Who can use Self-Service Printing?

CUHK students, staff and guests of the University can use the service via the campus network.

4.5 Where can I get the printer driver of the Self-Service Printing?

You can download the printer driver at 2.1 Software Download.

4.6 What system requirements does my computer need to meet?

Self-Service Printing supports both Windows and Macintosh. Supported versions of Windows are 32-bit versions of Windows XP, Windows Vista, and Windows 7 and 64-bit versions of Windows Vista and Windows 7. Macintosh users need to run Mac OS X.

4.7 Where can I find information about installing, configuring, and using Self-Service Printing?

Information about installing, configuring, and using Self-Service Printing is available at 2.2 Installation Procedures.

4.8 Where are the Self-Service print stations physically located?

Self-Service print stations are located at User Area, 1/F, Pi Chiu Building and WMY Learning Commons, 6/F, Wu Ho Man Yuen Building.

4.9 How to improve the download speed to get the printer drivers in IE8?

In order to get a higher download speed, users are advised to temporary disable the protection mode in IE8.

Please try below steps in IE8:
i. In IE browser, click [Tools] and select [Security] tab
ii. Highlight [Internet], uncheck the option "Enable Protected Mode (requires restarting Internet Explorer)"
iii.Highlight [Trusted sites], uncheck the option "Enable Protected Mode (requires restarting Internet Explorer)"
iv. Click [OK] to close the Internet Options.
v. Retry to download the printer driver
(note: for security protection, you are reminded to resume the setting after downloading the printer drivers.)

4.10 Is there any suggestion to fix the improper printout of PDF file when sending print jobs from Windows?

"Print as image" is a well known solution for fixing improper printing for some PDF files. Please try to use "Print as image" for printing PDF file from Windows.

Please try below steps in Adobe Reader:
i. Click [File] and select [Print]
Ii. Click [Advance] and check on the option "Print as image".

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