| This page is basically a how-to guide, helping you to grasp some ideas about various facilities and services that are provided by the Chinese University of Hong Kong and the Information Technology Service Centre.
1. Computer Account Management
a. Differences between CWEM and ITSC PC LAN Accounts
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Users should mind that these two accounts are with different passwords and used for different purposes. CWEM (Campus-wide E-mail System) account is for using CUHK e-mail service, VPN and modem services (for internet access), iHome (personal homepage service) and also MyCUHK. On the other hand, ITSC PC LAN Account is used for accessing computers in User Areas, some college, faculty and student hostel computer laboratories.
b. Change / Forgot Password
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To change the ITSC PC LAN password, you should first login a computer in Users Areas or one of the connected computer laboratories. Then double-click the “Change PC LAN Password” icon on the desktop and enter your new password in the pop-up window.
To change the CWEM password, please visit http://accounts.itsc.cuhk.edu.hk/resetpasswd.
Change PC LAN Password
c. Ask for more computer accounts
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Users may request more computer accounts, as well as other services, when necessary. Accounts and services include e-mail, ITSC PC LAN services, CUHK Bulletin Board, CUHK hostname services, etc. You should fill in the corresponding application form and hand it in to ITSC.
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2. Internet Access
a. Ways to Connect CUHK Campus Network (pdf document)
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- On Campus
1. ResNet - Sudent Hostels
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ClassNet - Lecture Theaters, Classrooms, Libraries and Public Areas
3. CUHK Wi-Fi Service - share the same hotspots with ClassNet, and plus student canteens.
- Off Campus
1. CUHKNet - a Virtual Private Network (VPN) over a non-CUHK connection to access restricted CUHK sites through a broadband connection
2. CUHK Wi-Fi Hotpot Partnership Programme - over thousands of hotspots in Hong Kong (PCCW and Y5Zone), and universities over the world (Eduroam)
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b. Get Connected with VPN (Virtual Private Network)
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Campus users must have a VPN client ready on their computers when connecting through the network located at student hostels, classrooms, libraries and public areas. VPN also allows CUHK staff and students to connect to restricted CUHK sites via their own subscribed public ISP network. Since different operating systems have their own setup procedures, please refer to our webpages for details. But before the setup, you should make sure you have the LAN card installed in your computer and prepare your CWEM computing I.D. and password for the signup. |
3. CUHK E-mail Service
a. Send and Receive E-mails
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There are a few ways to send and receive e-mails in your Campus-wide E-mail System (CWEM) account. You can either login WebMail (a web interface to CWEM system) at http://webmail.cuhk.edu.hk, or use an IMAP/POP supported e-mail programme, such as Outlook Express and Netscape Messenger, to accomplish the process. |
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b. Change Personal Information / Set identity
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You can change your name, address and signature that people see when they read and reply to your e-mail. To do this, you can login at http://webmail.cuhk.edu.hk. Click Options from the main menu bar at the top, and then choose Personal Information. Next, click Edit your identities, enter the required information and click Create to confirm the change.
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c. Change E-mail Alias and E-mail Drop Box
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While your e-mail address is defaulted as (your computing ID)@cuhk.edu.hk, you may change it into alias@cuhk.edu.hk, (e.g. abc@cuhk.edu.hk) and reset your e-mail drop box, where your e-mails are finally received (e.g. 123@hotmail.com). You may do this through MyCUHK (personal account) or Login Page (departmental/project/student society account).
For MyCUHK users please click on the “Services” tab after login, and then you will find a little box called “My E-mail Alias and E-mail Drop Box” on the right-hand side. |
MyCUHK Users
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d. Forward E-mails
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To forward your e-mails to another e-mail account, you may login CWEM system at http://webmail.cuhk.edu.hk and click “Forwarding” from the main menu bar at the top. After the E-mail Forwarding form is opened, select “Set e-mail forwarding to:” and enter the forwarding address in the box beside. And click Submit to apply the changes.
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"E-mail Forwarding" icon at the main menu bar
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e. Write a Vacation Notice to e-mail senders
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You can do this by activating the function of Vacation Auto-Rely. Login CWEM system at http://webmail.cuhk.edu.hk and click “Vacation” from the main menu bar at the top. After the Vacation Auto-Rely form is opened, select “Activate vacation notice” and type your message in the box below. And click Submit to apply the changes.
"Vacation Auto-Reply" icon at the main menu bar
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4. Commonly-used Tools
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a. Browse your applications through MyCUHK
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MyCUHK is a one-stop platform to access various services provided by CUHK. You can check various applications by clicking the tags, such as WebMail, WebCT (an e-Learning tool), Online Directory and Course Registration, etc. You can even customize the layout of MyCUHK by adding tags and channels to it. To do this, just click Customize at the right-hand side after login. |
Customize the layout of MyCUHK
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b. e-Learning Tools
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WebCT is the most common e-Learning platform used by staff and students. Your course list is found on the front page after you have logged in. You can download teaching materials from your teachers, hand in assignments or upload useful materials or hold a discussion for the whole class. Other e-Learning tools, like CU Forum and Moodle, are also commonly used. |
c. CUHK Root CA Certificate
Many CUHK websites, e.g. MyCUHK, WebMail and CUHK e-Payment System, have employed a digital certificate, i.e. CUHK Root CA Certificate, to ensure the safe and secure flow of information that helps to assure you are not visiting a fradulent CUHK website. If you have not installed the certificate, the "Security Alert" message will be prompted when you are getting access to the required pages. To avoid the inconvenience and to ensure that they are genuine CUHK digital certificate, please install CUHK Root Certificate Authority (CA) Certificate into your browser at http://www.cuhk.edu.hk/ca/usage.html#root.
This "Security Alert" message appears if
you have not installed the certificate.
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5. User Area
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a. User Areas are computer laboratories which are open to all University staff and students. The two user areas are located in Room 130-133 of Pi Ch'iu Building and Room 103 of Wong Foo Yuan Building. You can use the PC LAN services to check e-mails, browse the web and do many other things. Other services are also available, including scanning services, consultation service in the Consultation Room and having group discussions in the Discussion Room and many more. |
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b. Datalocker
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Every user is granted 50MB to save the files in Datalocker. In User Areas and other connected computer laboratories, please save your files in Datalocker through folder "My Document" in "Home". At home or in other places, you can access your files in Datalocker through File Transfer (FTP) Service.
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7. IT Learning and Tests
a. Training Courses
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ITSC has organized different computer education programmes, both self-paced learning and instructor-based, to all University staff and students. You can register through ITSC Training Course Registration System. |
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b. Student IT Competence Programme (Students only)
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Every student has to pass the IT Proficiency Test before graduation. You may register for the learning courses, both instructor-led and self-learning, to familiar yourself with the test content. Once ready, you should book a test session at Online Booking System. It is strongly advised that you sit the test in the first year of study. Multiple attempts are allowed. |
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Campus-wide E-mail (CWEM)
