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Password Change & Reset / Email Alias & Drop Box Change

I. Password Change and Reset

  1. Campus-wide E-mail System (CWEM) Account
  2. ITSC PC LAN Account
  3. High-performance Computing Account

II. Email Alias & Drop Box Change

  1. Staff / Student Account
  2. Department / Project / Student Society / Temporary Guest Account

I. Password Change and Reset

You should change your computing account passwords regularly to enhance security. In case you have forgotten your passwords, you can request ITSC for a new Computing Account Information (CAI) that specifying with new sets of passwords.

1. Campus-wide E-mail System (CWEM) Account

Change Password

For student and staff account, you can change password in either way:

For department/student organization/project/guest account,

Forget Password

In case you have forgotten your password, you can request to reset password in one of the following ways:

1. Visit Service Desk in person during office hours

Our Service Desk is located in Room 109A of Pi Chiu Building and Learning Commons , 6/F Wu Ho Man Yuen Building. Present your CU Link card to consultant on-duty for identity verification and you will receive a new CAI slip with the new password printed on it.

2. Submit application form by postal mail or e-mail

The application form is downloadable here.

Return the completed form with a photocopy of your CU Link Card to ITSC by,

  • Postal mail: User Support Division, Information Technology Services Centre, 2/F, Pi Chiu Building, CUHK (please supplied with a stamped self-addressed envelope); or
  • E-mail: aims@cuhk.edu.hk

After receiving and verifying the application form, a new CAI slip with new password printed on it will be sent to you either by,

  • Postal mail if a stamped self-address envelope is provided; or
  • E-mail the next working day if personal e-mail address is provided

3. Request for sending the new password to your office by calling 3943-8845 (applicable to staff only)

Once we’ve received your request, our support staff will call you and verify your identity. After a successful verification, a new CAI slip with a new password printed will be sent to your office direct.

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2. ITSC PC LAN Account

Change Password

Use your current PC LAN account to login a computer in ITSC User Areas (1/F, Pi Chiu Building or 6/F Learning Commons at Wu Ho Man Yuen Building) or in the connected computer labs to make the change.

i. On Desktop, double-click Change PC LAN Password.

ii. The PassChange screen will appear, requiring you to enter Current and New Password.

iii. You will be required to verify the new password, to ensure that there is no typing mistake when entering it.

iv. Your password will be changed instantly once you have successfully finnished the procedures. The screen will disappear automatically.

On Desktop, click Start and Restart. Login the PC with your account again to check whether your password has been changed.

Forget and Want to Reset Password

In case you have forgotten your password, you can request to reset password in one of the following ways:

1. Visit Service Desk in person during office hours

Our Service Desk is located in Room 109A of Pi Chiu Building and 6/F Learning Commons  at Wu Ho Man Yuen Building. Present your CU Link card to consultant on-duty for identity verification and you will receive a new CAI slip with the new password printed on it.

2. Submit application form by postal mail or e-mail

The application form is downloadable here.

Return the completed form with a photocopy of your CU Link Card to ITSC by,

  • Postal mail: User Support Division, Information Technology Services Centre, 2/F, Pi Chiu Building, CUHK (please supplied with a stamped self-addressed envelope); or
  • E-mail: aims@cuhk.edu.hk

After receiving and verifying the application form, the new CAI slip with new password printed on it will be sent either by,

  • Postal mail if a stamped self-address envelope is provided; or
  • E-mail the next working day if personal e-mail address is provided

3. Request for sending the new password to office by calling 3943-8845 (applicable to staff only)

Once we receive your request, our support staff will call you and verify your identity. After verification, we will send the CAI slip with a new password printed on it to your office direct. The password will be effective within an hour.

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3.High-performance Computing Account

Change Password

Use the password provided by the facility to log into those systems.

Forget Password

The application form is downloadable here.

Return the completed form with a photocopy of your CU Link Card and a stamped self-addressed envelope to ITSC. Your password will be sent to your mailing address afterwards.

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II. Email Alias and Drop Box Change

Your default email address is your-computing-id@cuhk.edu.hk with a mail drop box at your-computing-id@mailserv.cuhk.edu.hk. You may change email address into your-name@cuhk.edu.hk and you are suggested to keep the default drop box as your-computing-id@mailserv.cuhk.edu.hk.

1. Staff / Student Account

  • Change email alias via MyCUHK under the "Webmail" tab
  • Visit here for detailed user guide on how to change email alias for your account

2. Department / Project / Student Society / Temporary Guest Account

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Need Help?
For comments and enquiries about this service, please write to the ITSC Service Desk at
http://servicedesk.itsc.cuhk.edu.hk

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