Award Criteria

a. Manner and Attitude
(e.g. politeness and willingness to help; image of reliability and honesty; proper choice of words and verbal communication, body language and attire)

b. Job Knowledge and Skills
(e.g. good command and application of related job knowledge and skills; handling enquiries promptly and accurately; keen to improve job knowledge)

c. Customer Satisfaction
(e.g. listening and understanding customers' needs and grievances; taking initiative to find solution and follow through; other evidence of customers' positive comments on the person's level of courtesy and helpfulness)

d. Incidence of Exemplary Service Delivery